Payment and Refund policy

It is the policy of MIB to issue refunds where appropriate to students who withdraw or suspend from their course. The refund amount will depend on the timing of the withdrawal and the student’s programme of study. The calculation of fee refunds are stated below.

Any queries or intent concerning refunds should be directed to the Finance Department.

Tel No.: +(60)3 – 7956 9011

Email: enquiry@mib.edu.my

• Customers are entitled to a full refund in the event that a course is cancelled with no replacement date.
• If a customer is unable to attend a course due to a valid and unforeseen circumstance, such as an accident or medical emergency, the customer may seek a refund for the course fee, excluding the booking fee and taxes paid.

• All fees published as “registration fees” are strictly non-refundable, except that if the applicant is found to not meet the entry requirement and is not able to continue in his/her desired course with MIB.
• Payment for Semester fees must be settled by the 7th day of the class commencement. Payment for the Flexi Payment Plan must settled by the 7thday of the month.
• Applicants for the Flexi Payment Plan will be required to provide EA form or salary slip for verification purposes.
• In the event that a student fails to settle the outstanding fee before the due date, admin fees of (5% of current outstanding payment) will be charged automatically.
• However, if the student withdraws with insufficient or no payment, MIB is entitled to charge the student as per the amount stated below:
  • Cancellation made before class commencement
    Full refund of semester fees (no charges)
  • Cancellation made within 14 days after day of class commencement
    30% refund of semester fees (70% charges)
  • Cancellation made beyond 14 days after class commencement
    No refund (100% charges)
• The date of cancellation will only apply upon the receipt of the intent to cancel in writing.
• If the student has made an overpayment, contact the finance department for verification. Once verified, the finance department will inform the student and refund the said amount.
• MIB reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes.
• Post-dated cheques shall be submitted to the Finance Department before the first day of the semester.